Frequently Asked Questions

Everything you need to know about your PWHL gear.

When will my order ship?

Standard orders typically process within 2-3 business days. During peak season or new jersey launches, processing may take up to 5-7 business days.

What is your return policy for PWHL merchandise?

We offer a 30-day return window for unworn and unwashed items with original tags attached. Please note that customized jerseys with player names or numbers are final sale.

Do you ship internationally?

Yes, we ship to fans worldwide. Shipping rates and delivery times for international orders are calculated at checkout based on your location.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

Are the jerseys the same as what the players wear on the ice?

We offer both Authentic jerseys, which match the specifications of on-ice player gear, and Replica jerseys, which are designed for fan comfort and everyday wear.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and Shop Pay.